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The cleanliness and comfort of the plane was also fantastic. Cons: "I can't think of anything that wasn't good. Pros: "Amazing crew, seats were super confortable. Overall top experience! Pros: "Amazing trip Qatar airline is great". Pros: "Amazing". Cons: "Nothing! Everything was great! It if was free that would be perfect! This is a horrible service Qatar airlines. Pros: "Crew was exceptional. QSuite very comfortable. Pros: "Everything". Pros: "1. All flights were on time.
The aircrafts were clean and tidy. The choice of entertainment was plentiful. Possibility to connect to internet provided on outbound leg, not on inbound.
Cons: "1. The boarding process, in general, could be improved. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful. Pros: "Plenty of beverage service and food was very good. Cons: "The other passengers were often rude and uncivilized. Pros: "aircraft A , food choices , Doha airport , Staff attitude and willingness to help.
Cons: "everything. Pros: "New plane and Q suite was excellent". Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable. Cons: "They could have checked the bathrooms more often as trash bins were very full. Pros: "empty seat next to me! Cons: "more cramped than akld to doha". Pros: "Entertainment". Cons: "Too crowded in in flight". Pros: "Friendly and helpful staff. Cons: "No entertainment available. A very old plane.
Pros: "The service is Top Knotch!!! Pros: "The 17hr flight went relatively quickly. Much faster than expected. Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken. Pros: "I really liked the service. Most of the flight attendants were very friendly.
Pros: "Food, entertainment options, comfortable seats, warm blankets". Cons: "My volume did not work well on the entertainment system. Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature". Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate".
Pros: "I took advantage of the upgrade offer, and it was well worth it. Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board. Cons: "- Leg Space is challenge". Pros: "Food". Cons: "Entertainment and food timings are odd. Pros: "Hindu meal only be vegetarian".
Pros: "It was comfortable flight with a friendly crew. Baggage check-in process was simple and easy. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. This was very useful and effective. Entertainment - options were good and current. Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked.
Not sure if this is something to do with the browser tried with Firefox, Opera 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. Take a relook at the packaging of the toothpaste tube in the goodie bag. This should have been easier.
Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. The website was damn slow while accessing from overseas.
Even in the US, at times the website hangs-up, freezes or spins often. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately was part of beverage option during lunch or dinner 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc.
Many airlines does this very often but Qatar was totally silent on it they did have my email during checkin. Not sure why. Pros: "Liked everything. Cons: "Nothing was wrong but excess bagage fee is high".
Pros: "All". Pros: "Food OK". Cons: "Massive delay over 15 hours! I was shocked. Pros: "Everything was excellent no complaints rated 10". Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10".
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why Pros: "The older style seats are actually more comfortable for taller and larger people.
Cons: "The previous Qatar flight took 1. We missed out on the lounge on the flight down as well due to timing. Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board. Pros: "I liked the pilot and staff. The workers were very friendly. S I loved the food". Pros: "Every thing". Pros: "Courteous crew members Nice food tray containers". Cons: "Portions were a little too small for me".
Pros: "Quick, easy boarding and nice crew with professionalism. Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around. Pros: "I like the new plane. Comfortable seats, good entertainment and connections.
I especially like that you can display cameras from outside the plane on your seat's screen. Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past. Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight. Cons: "Need to provide more variety in food for long-haul flights.
The food was not at all appetizing. Pros: "The entertainment selections and the comfort of my seat. Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system.
Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways. Cons: "No good movies on the flight. The crew hardly interacts.
The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off. Not enough food for vegans". Pros: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers.
I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense. Pros: "Flight was on time". Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat.
Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. Aisle next to me is so small. Cons: "The food was not as good as previous Qatar flights I have taken.
Pros: "The crew is very kind and friendly. Seats on the A are more comfortable than on , was lucky with exit row this time. Boarding in Stockholm good while in Doha a little messy. Gate staff not so friendly in Doha. In Stockholm checkin was excellent! Cons: "Seats on Food in general with chicken main and bread from Doha very poor. Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines.
Cons: "The entertainment system is poor. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped. Pros: "Extra room and fast boarding". Pros: "NA". Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out".
Pros: "Crew was great very clean and comfortable plane". Cons: "Food was very inapropriate for the hr". Pros: "Super comfortable and inflight entertainment was amazing". Pros: "Leg room". Cons: "Not sitting in an airplane without AC for 30 minutes after everyone loaded". Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!
Pros: "It suited the time i could travel". Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man". Pros: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants. Pros: "Handing by any cap was great to get us on the plane on time. Cons: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight.
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic. Cons: "Great flight". Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness". Cons: "I wanted an aisle seat.
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!
Cons: "Nothing honestly". Pros: "New plane with good features. I was very comfortable. Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t".
Pros: "Friendly crew. Cons: "Tight plane and late! All the crew was super nice. Pros: "The crew asked a passenger to move so we could all sit together. It was awesome. Cons: "Duration". Pros: "Delta is my favorite airline. Smaller planes with two seats two a row. Cons: "I was told to check my luggage even though there was still overhead bin space. Pros: "Dinner was good, entertainment also".
Did not feel special in Comfort Plus. Sorry just my comparison and opinion". Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. Very poor service as is their norm. Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful.
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat.
Other passengers even asked us if we had eaten anything. It was almost embarrassing. Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours. Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience. Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining.
Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat? They knew many were frustrated with the delay but they met our needs with a smile". Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. Pros: "comfortable seats enough overhead bin space.
Pros: "Flight ifself was okay once on the plane". Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this. Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s. Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food". Cons: "The delay of the flight. Not sure on the reason". Pros: "No food, no entertainment but the crew were nice and the process was painless.
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Cons: "They were very dishonest about everything. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused. Very very BAD. It was a big miss for us.. Pros: "Quick friendly service from crew and captain.
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